Products & Services

Resolution has created the following courses and services. In some cases, specialized classes or trainings have been created to fit customers special needs.

Core Resolution Programs

  • Executive Overview
  • Resolution Foundation (Resolution Skills)
  • Resolution Employee Involvement

Implementation Training

  • ISOX software – Performance Measurement Application
  • Process Improvement Team Training (Including 6 Sigma and Reengineering)
  • Performance Measurement System Implementation (Creating measures, Quality Management (QM) review, Plans for Improvement, Orientation)

Tailored Training and Consulting

Different programs are created in collaboration with clients according to need and capacity

Strategic Planning

  • Strategic Planning I – Setting the direction
  • Strategic Planning II – Strategic objectives

Survey Services

Online or in-person interviews and data analysis and reports provided.

Quality Assessments and Preparedness

  • Baldrige and California Award for Performance Excellence (CAPE) Assessment
  • CAPE Preparedness Training

Why Resolution

We work with the leadership of public sector organizations to enable them to transform cultures from rule-driven, lagging bureaucracies to collaborative, team-oriented organizations focused on providing timely, world-class customer service.

The Resolution Advantage

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Products & Services
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